Travel Professionals International
Hear what people have been saying about our TPI Agents.
Hi, this was our first trip with Sunwing and we have no complaints concerning the airline (except for the fact that they changed the flight times after we booked with a stop in Saint John) They had free hot meals which you don't get any more. The resort is very large, but since we upgraded to Royal Section, we were very pleased with our accommodations, private pool, bar (2) and restaurant and private check-in, where they also exchanged our Cnd $ into Cuban pesos. They also book 3 a la carts for you, but you can eat every night in the international restaurant if you are in the Royal Section. Being Cuba, towels are at a premium and toilet paper as well. The food in the buffet style restaurants was mediocre, again you're in Cuba. You don't go to Cuba for the food! The beach was narrow but lots of palapas for shade, the water was beautiful, clean and clear. We went to the Michael Jackson show on Friday night and it was fabulous. There is not a lot of activities like we are used to at the Sandals resorts (theme nights etc.) We did a day trip into Havana - would highly recommend it. We also went into Varadero for the day - shopping at the market and sightseeing. The price is right so if you want sun, beach, and to relax for a week, that is the place to go for sure. There were a lot of families there as well, so a lot of young children, even in the Royal Section.
Todd and Tracy, Congratulations on your new Travel Agency! We look forward to what you might have in store for our next trip. The Cruises that you booked for us were awesome. The condo was wonderful too. As in the past, Im sure you will do an excellent job with booking our next vacation. We are really looking forward to it. Thankyou so much!
- Lewis and Verna Stride-Carnival Cruises and Florida
This past October my family and I had the privilege of vacationing in Florida at Caribbean Beach resort and also spent a week aboard the Disney ship the Dream! And it truly was a dream to say the least, a dream that almost turned into a complete night mare just hours after we left St. Johnfs. But thanks to Charlene a crisis was averted! After months of planning this vacation with Charlenefs help it had finally all come together! She was very helpful in every area of booking our vacation from travel to dining to choosing activities and entertainment! She is very eager to please and if she didnft know the answer to a question it wasnft long before she found one! I am the kind of person who likes to plan things on my own, especially vacations, but Charlene was right there whenever I needed guidance and had very helpful advice when asked. I appreciated her genuine concern for the quality of our family vacation and all of her efforts to make sure we were getting the best bang for our buck!! The day before leaving on our trip Charlene called to see if we had any last minute concerns and if there was anything else we needed. She wished us a fabulous holiday and wasnft expecting to hear from us until at least 2 weeks or more. To her and our surprise we desperately needed help on our way to Florida so she heard from us much sooner then she thought! After we arrived in Newark we had been switched to several different flights due to weather conditions and finally as we are taxing out the runway we were sent back and informed that the airport was shutting down due to the gstorm.h Well the entire airport was in a huge state of confusion and people and luggage was going everywhere! It actually was a very scary experience and keep in mind I was travelling with a six month oldand a six year old. At this point the next flight out was in over 24hrs and we would have missed our departure for the Dream. That wasnft the worst actuallycthe airline was of no assistance to us and they had misplaced our luggage and wasnft providing accommodations for any of the passengers. The chaos was very overwhelming and we couldnft find a hotel room anywhere or find anyone to help us rebook a flight to make our cruise. In desperation I called Charlene to see if see could help from her end and sure enough she performed some MAGIC!! She booked us another flight out in the morning and found us a hotel room! Despite the fact that myself and the children didnft get to the hotel room till after midnight and spent over 10 hrs roaming an airport, our luggage still lost, and having to borrow pampers from a complete stranger I was forever greatful!! When we arrived at the room I received a call from Charlene just making sure we were all ok! Sleep deprived and very dirty, we made the ship the next day with only minutes to spare but what a relief!! Thanks to Charlene we were able to brush off the terrible experience and continue on to have a magical family vacation! I canft begin to tell you how much we appreciated having someone as caring and dedicated as Charlene on our side. It made the difference between a nightmare and a very Magical Dream! I can understand now why the business name is Magical Trips, haha! There were a few lessons to be learned from this entire experience. First, booking through a travel agent as caring as Charlene could make or break your vacationcthings that you never imagine happening to you is always a possibility. Second, pack more than just shorts and flip flops in your carry on when travelling somewhere warm in the winter and take LOTS of pampers, lol!! Thank you again Charlene! I am sure you will make many other families as happy as ours! Cheers! Tracy, Cory, Jorja and Maddox .
- Tracy Langdon
Disney was the first family vacation we had ever taken as a family of 5, and the first time we had left Canada! So needless to say I was terrified of messing something up- so rather than try to struggle with flight and hotel bookings, I decided an agent would be best. I am so thankful I found Charlene- she is an absolute angel! She went above and beyond to make this experience was as easy on me as possible, and thanks to her, I had no stress beyond getting us all to the airport on time, lol! She took care of flights, hotels, park passes..even put me in touch with her favorite taxi driver in Orlando, and brought by a little something for each of my kids to take on the plane!! Charlene was always available when I had a question, and she answered every silly question I threw at her. And to top it all off, she got us an amazing price on the full deal; we stayed at a fabulous resort, and had the trip of a lifetime! And I have no doubt I could NOT have pulled it off myself with such ease, and I will continue to be a customer of Charlene for years to come!
- Christine Martin
We would like to thank Amanda for taking the time to find the perfect resort to suit our interests and needs. The service provided exceeded expectations. I cannot say how much we appreciated what a great deal she found us, what value for the money we spent! We will definitely be using Amanda & TPI to book all future trips and vacations. Thanks again Amanda!
- Tera & Don Beach
We had a wonderful timeat The Barcelo Bavaro Palace in Puna Cana - this hotel has it all! It was absolutely stunning, the decor was breath taking, amazing pools and beautiful (clean) beaches. This hotel is extremely clean. The rooms were nice however the bathrooms (tub area) is in need of some updating because of some mold issues. We went golfing several times durning our stay, curtis really enjoyed the challenging course (bring lots of balls as there is lots of water) and even though I'm not an avid golfer I too enjoyed the course because of its beauty and the wild life. The staff at the course were exceptional and we enjoyed some of our favorite lunch meals there. We stayed mostly in the adults only area which was a great choice for us this trip. however because we had such a great experience we venture over to the kids club to scope things out for our next family trip. We were extremely pleased with the activities, kids pools, water parks and life size pirate ship! There was endless choices of delicious foods to choose from. The buffets were almost overwhelming, we found it hard not to overfill our plates! The fine dining was exceptional with the exception of the Spanish restaurant where the service was terrible. We enjoyed the Japanese so much we went twice. Thanks again for Booking us on this wonderful vacation! I will be in touch to book our family trip.
- Lynda & Curtis
You were the best and I'd recommend you and a Carnival Cruise to others! I see nothing for you to improve on.... everything was taken care of to perfection. You had 5 very satisfied happy ladies . Lynn D

Hi Sam Thanks!! We had such a great time! The wedding day was perfect..quite the party!!! Thanks so much for all the wedding planning. We are all making plans already for next year's trip to Jamaica!! Stay tuned!!! :)
- Jill Kiverago
We just wanted to thank you for your exceptional service and help with booking our wonderful vacation to Cuba this past February. We appreciated how professional, efficient and knowledgeable you were. You went out of your way to ensure all of our needs were met and questions answered. We also appreciated the fantastic price you found us for our vacation! The overall service was excellent and had a personal touch. We would highly recommend you to friends and family and plan to book our next vacation through you!
- Marina Karol & Paul Mack
We recently returned from a great family holiday in the Mayan Riviera, Mexico! Thanks for getting the crib put in the room. You made traveling with our baby for the 1st time comforting and stress free. Only problem was no king bed but that's ok we worked with it and realize the room bed requests are not guaranteed. The Platinum category is totally the way to go at this resort. The extra's are amazing and Cheyenne had a blast, she was the one that most did not want to leave. The servers were so sweet and played with our baby and we felt totally safe. We would highly recommend this resort to other families. The sports bar has been redesigned so they had the NHL playoffs on a big screen, it was so awesome and made my husband very happy! We can't wait to go back! Thank you so much for all your hard work and making our vacation extra special and all your attention to our questions and concerns. Bonnie and Todd Seip Calgary, Alberta **************************** Terry Baldwin made all the travel arrangements for my husband and I to take our 2 girls to Disney World, Florida for March Break in 2011. We stayed at the Omni Resort which was absolutely beautiful with a golf course adjacent to the hotel, SPA in the hotel and a lazy river pool our kids loved! The food was amazing and the staff were courteous, friendly and catered to your every need. The hotel was located near shopping and offered coach services to the nearby Disney World Attractions. Terry listened to our wants and needs in order to make this a wonderful family vacation. She is professional, well versed on travel tips and knowledge, courteous, excellent time management skills to ensure she has all your travel arrangements completed and ready for you as you embark on another "magical moment". We trust booking our vacations with Terry anytime over the internet and feel confident our vacation will meet our expectations and securely handled. Debbie and Mark Bailey, London, Ontario **************************** Terry has been our Travel agent for all of our family trips for the past six years. She has been nothing but accommodating, pleasant, helpful and knowledgeable. Our first trip that we booked with Terry was our trip to Jamaica. She booked an all-inclusive trip for 10 people for one week. This trip was amazing and we had not one negative thing to say about it. Her recommendation was perfect and the hotel was amazing. All transfers, rooms and special requests (such as have all families in the same wing and on the same floor) were taken care of. Our second trip to Fijj and the Cook Islands, was for my husband and myself on our 10 year wedding anniversary. This trip took a lot of planning and consideration. Terry had to arrange 4 flights, one boat transfer, three hotels, all land transfers and breakfast and lunch voucher arrangements. This trip again went seamlessly (minus the 14 hour layover in LA that was due to plane issues) and we had a spectacular trip! All special requests were taken care of (such as beach hut, over-the-water hut, room with ocean view) that we had requested and Terry had voiced for us. Our third trip, which just ended in April, took us to an All Inclusive Resort outside Playa Del Carmen, Mexico. Terry had a huge job trying to coordinate our family of 18! Although she was only able to book the people on the Canadian side (11 people) she went out of her way to help coordinate with the American side as well (7 people). All requests were taken care of such as being close together, close to the beach, extra beds, and a crib (that was not needed in the end). All transfers were taken care of which made our beginning and end of trip relaxing! Terry always goes the extra mile to make sure that we have received everything necessary for our trips! She phones to make sure we are ready and have taken a look at our paperwork, that full insurance coverage is in place and we read her travel checklists and helpful travel tips for the area and in general! We love her professionalism and her pleasant demeanor! We will continue to use her services as long as we are traveling! Bon Voyage! The Davis Family Calgary, Alberta **************************** We have used Terry Baldwins travel services for the last 10 years and traveled to the Dominican Republic, Jamaica, California and the Maritimes in Canada. A few years back, we took our family of 5 on a holiday to Disney Land, California and had the time of our life at very good prices. Terry made the process easy and fun, she even delivered our tickets to our home in BC. The accommodations couldn't have been better, we all had our own beds, bath and TV. The package included all that we would need for the weekround trip airfare, hotel accommodations, airport transfers, Disney Land Park passes and other attraction tickets with transfers. The second family trip was to Jamaica and we stayed at the All Inclusive Beaches Resort. As a family of 5, the hotel rooms are usually challenging and Terry manages to find us suitable choices to accommodate our family. The Beach Resort is amazing, fun and perfect for families, we highly recommend. Again all details were well taken care of and our questions are always answered and explained thoroughly. We usually check the internet for information and prices but found Terry offers the same if not better prices at times plus we like the security of booking with a live person. Any time we've needed travel advice or suggestions we've known that she would be more than happy to help and always checks that everything went well on our return. We've recommended Terry's services to friends, they've all been extremely happy with the service. Thank you Terry! The Jensen Family, Invermere, BC **************************** We have taken two cruises in the last two years all booked by Terry. She also booked the air fare and hotel rooms before the cruises on both occasions. The first cruise with Norwegian Cruise Lines was the South Caribbean. We had a great time, however we missed out on a port because the ship had motor problems. Norwegian did make up for it by giving onboard credits and we still enjoyed the ship, the food and the entertainment was very enjoyable. The second cruise was with Princess Cruise Lines through the Panama Canal, also a great trip! All the connections booked by Terry went without a problem and the hotels were very nice close to the cruise ports. We always told Terry what our budget was and she would find us the cruise, airfares and hotels within the budget. We tried to search cruises online and found it can be quite complicated and prices changed frequently, we could never find better prices that Terry offered us. We will use her again in the future for our next trip. Knowing Terry and the hard work she does, we know you will have great trip also. Thanks Terry for the trips! Maria Fischer and Wayne Hannah Calgary, Alberta **************************** Im writing a brief note to express thanks for all the work you did in researching our very first trip to Cayo Coco, Cuba together as a couple. Not only did you find us the best price for the resort we wanted, you saved us a lot of headache in researching ourselves and in preparation for our travels. My boyfriend and I knew exactly what to take, where to go, what to watch-out for and what to do when we got there. Especially reminding us to set some cash aside for the departure tax when we arrived was great advice; and we werent scrambling to come up with the cash last minute. I cant say we got to experience the full resort atmosphere as we were always off to the beach snorkelling the day away unbelievably gorgeous reefs, right out of National Geographic! Thank you again for your assistance, you can count on us not only for our referrals, but to book through you again as our personal travel consultant. We both highly recommend you and your services! Gratefully yours, Melissa Bishop and Barry Bailey St.Thomas, ON **************************** Terry has booked a couple of trips for our family. The first trip booked, we went to San Diego in 2011. Terry booked our flights, hotel, rental car and travel insurance with the total for everything within the budget we asked for. Her suggestion for the hotel was great and in a super location to the places we wanted to see. I was very impressed with the research she put into getting us information for the trip and she was very quick with answers to our questions, a big time saver for us in our busy lives. Our second family trip this past winter was to the Mayan Riviera , Mexico staying at the beautiful Excellence Riviera Cancun! We had to take into account my 80 year old mother with limited mobility and uses a wheelchair at times. The flights times were great for our group and the resort is a half hour drive from the Cancun airport. The resort was awesome, really good food, the dcor of the restaurants made you feel like you were in Paris or Japan and a beautiful beach though a little windy at times. The staff were friendly and very helpful taking care of my mother. My sister and husband enjoyed a beginner scuba lesson in the pool and then out on the reef off shore from the hotel beach. It was a wonderful family vacation and wouldnt hesitate to book a trip through Terry again, we look forward to our next vacation! Thank you Terry! Jamie and Gary Hansen Calgary AB **************************** I met Terry in 2004 and began using her services to book just basic flights. She was great, making it easy for me to get the flights I needed at a great price and not adding more work to my busy schedule. In 2009, my husband and I decided to take a vacation together some place warm. We had never been on a trip like that before and had no idea where to go or what to expect. We talked with Terry and she gave us some suggestions for places to go. All the places looked wonderful! In the end we decided to go to the El Dorado Royale, an adults only resort in the Rivera Maya in Mexico. It was by far the best time we have ever had! The resort was beautiful and our room was fantastic! The restaurants, the pools, the beaches all were amazing! Not only was our trip amazing, it was everything Terry promised it would be and more! I can't wait to book our next trip with her and see what she suggests for us now that we have a family! I would highly recommend using her services to any of my friends and family, in fact I frequently do! We plan on continuing to use Terry for all our travelling needs. Thank you Terry. A more than satisfied customers!. Sarah Beattie and Mike Lacroix Calgary, AB **************************** We just got back from Punta Cana, Dominican Republic and had a fantastic vacation! With all your suggestions and your knowledge everything went fine. The suggestion of the Option Plus was great we never had to stand in line at the airport which is well worth it and the extra amenities on the flight makes a nice difference. There was 3 of us and your suggestion of getting a loft suite instead of just a regular room was nice as the room was very large giving us all space. The hotel was great, the staff were very friendly and helpful to make our stay enjoyable and memorable. We have been booking trips with Terry for a few years now and even though she moved to Ontario from Alberta, it makes no difference, we will continue to book with Terry. Terry always finds great packages in our price range and provides detailed quotes for us to make our choices. She goes over and above to make our vacation enjoyable plus when we get back she always calls to make sure everything went well. We thank you very much for making our vacation so much more enjoyable. Valerie Wickenheiser and Robert Palmer Calgary, AB **************************** I recently booked with Terry for the first time for a ladies shopping getaway weekend to Chicago. We were looking endlessly online for a decent, affordable hotel for 4 nights and felt quite confused on what to book. After talking to Terry, she quickly researched a few hotels and provided us a professional, detailed quote. I presented the quote to the girls and we took our questions back to Terry. She answered and checked everything out for us until we came to a decision on a specific hotel on the Magnificent Mile close to everything at a great price! We are all looking forward to our getaway this July and feel confident and secure that our hotel will be everything we are anticipating. Thanks Terry! This has been a great experience...I enjoyed working with you. Colleen DeJager and The Girls! London, ON **************************** I have used Terry Baldwin as my Travel Agent for personal and business and have always been very pleased with her attention to detail to make sure myself and my clients needs are met - even when its last minute - she comes through! I booked with a friend an all inclusive package to Panama staying at the Playa Blanca Hotel. Overall we had a fun and well needed relaxing vacation. She found us a great deal within our budget and even though we looked on the internet, I do not have the time to search endlessly to basically come up with the same prices or better offered by Terry. On our vacation, there were a couple of minor issues experienced by the hotel and flights, which we addressed with Terry on our return and in a very timely fashion, she emailed a letter to the tour operator expressing our concerns and hers for us. She kept us informed and followed up regularly with the tour operator for a response. The tour operator responded with an apology letter and explanation which was all we could expect as Terry explained. We felt she was there fighting on our behalf and trying to get a positive resolution. Again I do not have time to go through this long process. Other than that the area and Panama Canals are amazing and would recommend this as a great holiday destination. I look forward to booking my next vacation with Terry. Thank you Terry! Debbie Wood, DEBORAH WOOD PUBLICITY & MANAGEMENT Coburg, ON

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